To enable them for Enterprise Voice, you can use Windows PowerShell. To redirect calls to people in your organization who are homed Online, they must have a Phone System license and be enabled for Enterprise Voice or have Microsoft 365 or Office 365 Calling Plans. If the auto attendant or call queue is nested under a top level auto attendant, the associated resource account only needs a phone number if you want multiple points of entry into the structure of auto attendants and call queues. Associate the resource account with an auto attendant or call queue: (New-CsApplicationInstanceAssociation).Create a Phone System call queue or auto attendant.Assign a service number to the resource account.
Assign the Phone System license to the resource account.Wait for an active directory sync between online and on premises.
An auto attendant or call queue is required to have an associated resource account. Obtain a free Microsoft Teams Phone Resource Account license or a paid Phone System license to use with the resource account.If your Phone System auto attendant or call queue will need a service number, the various dependencies can be met in the following sequence: If you have an existing Exchange UM auto attendant and call queue system, before you switch to Exchange Server 2019 or Exchange online you will need to manually record the details as described below and then implement a completely new system using the Teams admin center. Typically you will have multiple Phone System auto attendant or call queue nodes, each of which is mapped to a resource accounts, which can be homed online or in Skype for Business Server 2019. This resource account can be homed online (see Manage resource accounts in Microsoft Teams to create resource accounts homed online) or on premises as described in this article. To use an Phone System auto attendant or call queue with Skype for Business Server 2019, you will need to create resource accounts that act as application endpoints and can be assigned phone numbers, then use the online Teams admin center to configure the call queue or auto attendant.
In Skype for Business Server 2019 you are now able to use the Cloud call queues and auto attendants described in Here's what you get with Phone System in Microsoft 365 or Office 365. Skype for Business Server 2019 hybrid implementations only use Cloud services provided by Phone System for unified messaging and do not integrate with Exchange Online. Remember that a successful upgrade aligns technical and user readiness, so be sure to leverage our upgrade guidance as you navigate your journey to Teams. If you want to upgrade your organization to Teams yourself, we strongly recommend that you begin planning your upgrade path today. If you haven't upgraded your Skype for Business Online users yet, they will be automatically scheduled for an assisted upgrade. Skype for Business Online was retired on July 31, 2021.
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